Terms of service
TERMS OF SERVICE
Last Updated: July 2026
Welcome to Explorer Workspace. By accessing or using our website, products, or services, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use our website.
Throughout these Terms, "Explorer Workspace", "we", "our", and "us" refer to Explorer Workspace.
1. ELIGIBILITY
By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
You agree to use this website only for lawful purposes and in accordance with these Terms.
2. PRODUCTS
We strive to ensure that all product descriptions, images, videos and specifications are accurate.
Because screen settings vary between devices, colours and product appearance may differ slightly from what you see online.
We reserve the right to update product descriptions, specifications, pricing or discontinue products without prior notice.
3. ORDERS
When you place an order, you are making an offer to purchase our products.
We reserve the right to accept, reject or cancel any order for reasons including but not limited to:
- Product availability
- Pricing errors
- Suspected fraud
- Payment issues
- Incorrect customer information
If your order is cancelled after payment has been received, you will receive a full refund.
4. PRICING
All prices displayed are shown in the currency selected on our website.
Prices may change at any time without notice.
We reserve the right to correct pricing errors even after an order has been placed. If this occurs, we will contact you before processing your order.
5. PAYMENTS
We accept a range of secure payment methods made available during checkout.
By completing your purchase, you confirm that you are authorised to use the selected payment method.
Orders will not be processed until payment has been successfully received.
6. SHIPPING
We offer shipping to selected countries.
Estimated delivery times are provided as a guide only and are not guaranteed.
Explorer Workspace is not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Weather events
- Public holidays
- Natural disasters
- Events outside our reasonable control
Risk of loss transfers to the customer once the order has been handed to the shipping carrier.
7. RETURNS
Returns are handled in accordance with our Returns & Refund Policy.
Customers must contact us before returning any product.
Items returned without prior approval may be refused.
Unless the product is faulty or incorrect, customers are responsible for return shipping costs.
8. DAMAGED ITEMS
Please inspect your order upon delivery.
If your item arrives damaged, defective or incorrect, contact us as soon as possible at:
Please include photographs showing the issue along with your order number.
9. WARRANTIES
Except where required under applicable consumer laws, our products are supplied without additional warranties.
Nothing in these Terms limits any rights you may have under applicable consumer protection legislation.
10. ACCOUNT RESPONSIBILITY
If you create an account with Explorer Workspace, you are responsible for:
- Maintaining the security of your account
- Keeping your password confidential
- All activity conducted through your account
We reserve the right to suspend or terminate accounts used fraudulently or in breach of these Terms.
11. INTELLECTUAL PROPERTY
All content on this website is owned by or licensed to Explorer Workspace.
This includes but is not limited to:
- Logos
- Product names
- Product photographs
- Videos
- Graphics
- Website design
- Product descriptions
- Branding
- Icons
- Software
No content may be copied, reproduced, distributed or used without prior written permission.
12. USER CONTENT
If you submit reviews, comments, images or other content, you grant Explorer Workspace a worldwide, royalty-free licence to use, reproduce and display that content for marketing and business purposes.
You confirm that any content you submit:
- Is your own
- Does not infringe another person's rights
- Is not defamatory
- Is not unlawful
We reserve the right to remove any submitted content at our discretion.
13. PROHIBITED USE
You agree not to:
- Use the website unlawfully
- Attempt to hack or interfere with the website
- Upload malicious software
- Misrepresent your identity
- Attempt fraudulent purchases
- Copy website content
- Scrape product information using automated software
- Disrupt other users' access to the website
Violation of these Terms may result in suspension of access and legal action where appropriate.
14. THIRD-PARTY SERVICES
Our website may contain links to third-party websites or services.
Explorer Workspace is not responsible for the content, accuracy or privacy practices of third-party websites.
Accessing third-party websites is done at your own risk.
15. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Explorer Workspace shall not be liable for any indirect, incidental, consequential or special damages arising from:
- Use of our website
- Purchase of our products
- Delayed deliveries
- Product misuse
- Loss of profits
- Loss of business
- Loss of data
Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.
16. FORCE MAJEURE
Explorer Workspace shall not be liable for delays or failure to perform obligations due to events beyond our reasonable control, including:
- Natural disasters
- Floods
- Fires
- Government restrictions
- Pandemics
- Labour disputes
- Shipping disruptions
- Power outages
- Internet outages
17. PRIVACY
Your personal information is collected and handled in accordance with our Privacy Policy.
By using our website, you consent to the collection and processing of your information for the purpose of fulfilling orders, providing customer support and improving our services.
18. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
Changes become effective immediately upon publication on this website.
Continued use of the website constitutes acceptance of the updated Terms.
19. GOVERNING LAW
These Terms are governed by the laws of New Zealand.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.
20. CONTACT US
If you have any questions regarding these Terms of Service, please contact us:
Explorer Workspace
Email: support@explorerworkspace.com
Website: www.explorerworkspace.com