Shipping policy
Shipping Policy
At Explorer Workspace, we're committed to getting your order to you as quickly as possible.
Order Processing
- All orders are processed within 1 to 3 business days.
- Orders are processed Monday to Friday (excluding public holidays).
- Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information.
During busy periods, product launches or holiday seasons, processing times may be slightly longer.
Estimated Delivery Times
New Zealand & Australia
- 4 to 14 business days
Rest of the World
- 4 to 14 business days
Please note that these are estimated delivery timeframes and are not guaranteed. Delivery times may vary depending on your location, customs processing, local courier services, weather conditions, or other factors outside our control.
Tracking Your Order
Once your order has been shipped, you'll receive a tracking number via email so you can follow your parcel every step of the way.
If you haven't received your tracking information within 3 business days of placing your order, please contact us at support@explorerworkspace.com.
Delays
While we do everything we can to ensure your order arrives on time, occasional delays can occur due to factors outside our control, including customs inspections, courier delays, severe weather, or peak shipping periods.
We appreciate your patience and understanding should this happen.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly before completing your order.
Explorer Workspace is not responsible for delays or lost parcels resulting from incorrect or incomplete shipping information provided at checkout.
Questions?
If you have any questions about your order or shipping, our support team is happy to help.